Exchange and Return

 

 

 

Return and Exchange.

Local Customers from Geelong and Surrounds Please Take Note:

To all of our Local Geelong and Surrounds Customers who shop in-store with Mel at Miss Indy at 16-18 Minerva Road, Manifold Heights 3218.

Please Note: Miss Indy Online is based in Albury/Wodonga and currently operates as a separate component from our on-site Miss Indy Store in Geelong.

Please ensure you have read through our Miss Indy Online Exchange and Returns policy and are familiar with our Online procedures and processes before purchasing through this platform.

 

 

LET’S TALK SHOP.

Miss Indy understands that sometimes online shopping doesn’t always go according to plan. Here at Miss Indy, we pride ourselves on giving great customer support so we ask that all our customers find the time to familiarise themselves with our Return and Exchange Policy so we can ensure your shopping experience is smooth, uncomplicated and most importantly enjoyable with us at Miss Indy.

Please be aware before purchasing items from our online platform that Miss Indy Online does not issue money-back refunds therefore please ensure you choose your item(s) carefully and have read our Online Policies.

 

BEFORE WE PACK IT, WE CHECK IT.
Before your item(s) are shipped, Miss Indy will inspect and pack your parcel to ensure it leaves us and is delivered to the customer in its original condition. In the event you find your goods are not in a satisfactory condition please contact customer support immediately at: orders@missindy.com.au

 

MISS INDY OFFERS – EXCHANGE OR CREDIT NOTE.

Miss Indy offers a 7 Day Returns Period from the date you receive your parcel.

You are welcome to post item(s) back to Miss Indy Online OR return item(s) in-store at Miss Indy Geelong for any of the following reasons:

  • Style does not suit.
  • Size does not fit.
  • Incorrect style has been sent.
  • Incorrect size has been sent.
  • Item has Manufacturing Fault or Damaged.

Returned item(s) will be offered a choice to Exchange for another item OR be issued with a Credit.
Customer’s making a return in-store may choose between two different Credit options:

Option 1: IN-STORE CREDIT redeemable in our Geelong Store
Option 2: ONLINE CREDIT redeemable at missindy.com.au.

 


ITEM(S) RETURNED IN-STORE GEELONG
Miss Indy Geelong welcomes the convenience of in-store returns however, please be aware that some styles are Online Exclusives and may not be available in-store to exchange.

You are welcome to exchange your online item(s) for any style found in-store at Miss Indy Geelong or we can issue you one of the following credit options of your choosing:

STORE CREDIT. Redeemable at Miss Indy Geelong.

OR

ONLINE CREDIT. Emailed directly to you. Redeemable at missindy.com.au.

All Credit Notes are valid for three (3) months.

Please ensure you do not throw out any packaging information or paperwork receipts as this will be vital to process your return request instore.

 

 

ITEM(S) RETURNED VIA POST.
When returning item(s) back to Miss Indy via post you will always be approved provided the following criteria is met:

  • Item(s) is returned within the 7 days of receiving.
  • You have sent your item(s) back to Miss Indy with the completed Customer Return Request Form.
  • Item(s) must be returned with all tags and incidentals (i.e., spare buttons) attached and in original condition.
  • Item(s) has not been worn, soiled, washed, altered, or miss handle in any shape or form.
  • Item(s) must be free from perfume/scents and free from makeup/fake tan.

 

 

PROCESSING:
Once your returned item(s) are received and Miss Indy is satisfied that all guidelines have been met you will be issued an exchange or Online Credit. Please allow 3-5 days of your item(s) being received for us to process your request. You will receive an email with the details and outcome of your processed return.

.

Online Credits: Valid for Three (3) months and can only be redeemed at missindy.com.au

 

Miss Indy is a Small Business. We endeavour to provide amazing customer service and will do our very best to accommodate your requests however, due to a high turnover of online stock and limited availability, sometimes we do not always have the reserve stock on hand available to meet the online exchange requests. In the event you request an online exchange for a size or item that is no longer available. In this case you will be contacted promptly and given an Online Credit.

 

Please be sure to return your Online item(s) with Completed Customer Return Request Form back to the Return Address below.

 

RETURN TO:

Company Name:  Miss Indy
Contact Name: Returns at Miss Indy

Contact Email: orders@missindy.com.au

Address:
Suite 265, 196-198 High Street
Wodonga, VIC, 3690

 

CLICK HERE TO DOWNLOAD – Customer Return Request

 

 

 

FURTHER RETURN TERMS & CONDITIONS:

  • Purchase of sale items are final.
  • In the interest of hygiene, we unfortunately do not offer returns, exchanges or credit notes on accessories or under garments.
  • A refund will only be authorised in the case where the item is deemed faulty and unrepairable by manufacture and is in accordance with the fair-trade practices act.
  • Miss Indy reserves the right to reject any item(s) posted back after the 7-day allocated time frame or if the merchandise is found to be compromised and unsuitable for resell. Unfortunately, if this is the case Miss Indy will send back the item(s) to the customer at their own cost.
  • We will not process or dispatch your new item request until we have received the original item(s). Miss Indy will inspect the return item(s) to ensure the merchandise meets all of our return guidelines. If your return has been approved by Miss Indy, we will happily dispatch your new item to you promptly or issue a credit.
  • We do not have the capacity to cover cost of postage on returns. All expenses associated with returning item(s) back to Miss Indy is the sole responsibility of the customer.
  • If a customer has placed an order over $150.00 and received the free postage promotion off their original order, it is important to note that this promotion is not inclusive should item(s) wished to be returned back to Miss Indy. All fees and postage costs that incur if item(s) need to be returned back to Miss Indy for exchange or credit are the responsibility of the customer.
  • Please take care when trying on the item(s) as we are not able to accept returns that are marked from makeup, fake tan, body lotions etc.  If the item(s) is deemed unsellable it will simply be returned to the customer.
  • By purchasing from Miss Indy, you have accepted the possibility of slight variations in colour or size specifications. Colours may appear slightly different dependant on individuals monitor settings.

 

 

 

FAULTY OR WRONG ITEM:
In the case you have received a faulty item or have been dispatched the incorrect item that does not correspond to your packing list or order email received when your order was confirmed by Miss Indy Online, please notify us immediately by contacting: orders@missindy.com.au

In your email to us please quote:

  • Order number
  • Your full name
  • Purchase date
  • Manufacturing fault or Incorrect item received.
  • Please include some photos with your email to assist us further with your request.

 

Once we have reviewed your email, we will contact you promptly with further instructions on how to return your incorrect/faulty item(s) back to Miss Indy.

All incorrect/faulty item(s) must be return back to Miss Indy with the Customer Returns Request Form completed.

Once your item has been received and assessed by Miss Indy, we will send out the correct item(s) to you.

In the event we cannot provide you with a replacement for the faulty/incorrect item(s) due to the merchandise being unavailable you will be issued with a credit or if you choose a refund to the account that the original transaction was made.

If there may be an issue with the allocated payment type you have chosen, you must notify Miss Indy prior to making your return at orders@missindy.com.au so we may organise an alternative method for your refund.

Any issues that may arise in regards to issuing refunds where customer account details are unavailable, invalid or incorrect and Miss Indy has not been notified in advanced before processing transaction is not at the fault of Miss Indy and Miss Indy will not be held accountable for any loss incurred.

Alternatively, you may return your faulty item in-store at Miss Indy Geelong however, please ensure you do not throw out any packaging information as this will be vital to process your return instore.

 

 

DISCOUNT CODES/ CREDIT NOTES, GIFT VOUCHERS

  • If you forget to use a discount code, credit when placing your order at the checkout, we are sadly unable to refund/credit you the difference to amend.
  • Discount codes, credits and gift vouchers cannot be honored outside their given time frame.
  • Online discount codes and Online credits notes can only be redeemed at missindy.com.au
  • IN-STORE gift vouchers, credit notes and sales can only be redeemed in store at Miss Indy Geelong.

 

 

 

DAMAGED, LOST/STOLEN PACKAGES.
Miss Indy cannot accept responsibility for item(s) that are lost or damaged once sent out or returned to us. Miss Indy will endeavor to package your item in the most sensible and secure way to avoid any damage upon arrival. Miss Indy is not liable for any products damaged or lost during shipping. Miss Indy is always happy to assist with any questions but please be sure to direct all inquiries to Australia Post. In the case of lost or damaged goods, the customer can only be reimbursed if Miss Indy is given Credit Approval by Australia Post. We highly recommend that customers retain a copy of their tracking number when returning item(s) back to Miss Indy. If we do not receive a return/receive a return damaged, we are not required to compensate the customer.

 

 

COVID19 AND AUSTRALIA POST
Given the current climate with extended lockdowns across most populous states means a surge in online shopping. Australia Post is currently experiencing exceptionally high volumes of parcel deliveries as well as temporary facility closures due to COVID19. Miss Indy cannot take any responsibility or offer refunds in the case of delivery delays or any unforeseen circumstances involving Covid19 and Freight.

If your parcel is more than 15 business days late you can lodge a Late item enquiry with Australia Post at: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

 

 

If you have any further inquiries regarding the exchange returns policy, please email us at support@missindy.com.au