Shipping and Deliveries
Need your parcel before Christmas?
Australia Post Domestic Shipping Cut-Off Dates:
|Sending to/from||Parcel Post||Express Post|
|Anywhere in Australia (except WA and NT)||
|WA and NT||
Thank you from the Miss Indy Team.
Thank you for visiting and shopping at Miss Indy Online. Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders particularly during store sale periods or peak season trading (Dec-Jan), these handling times can be increased and shipment periods may be delayed. Please allow additional days in transit for delivery during these times.
SHIPPING RATES & DELIVERY ESTIMATES
MISS INDY SHIPS AUSTRALIA WIDE.
We currently do not offer click and collect in-store.
Please Note: Australia Post is currently experiencing a high surge in parcel deliveries due to the going effects of COVID19. Delivery delays may occur*
Miss Indy offers FREE shipping on all orders over $150.00 Australia wide.
Shipping charges for your order will be calculated and displayed at checkout. Please note higher costs may occur for some heavier/larger items*
|Shipment Method||Estimated Delivery Time||Shipment Cost|
|Australia Post Standard||
2+ business days
Peak Season Trading
|Australia Post Express
Next Business Day*
Peak Season Trading*
Delivery delays may occur*
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive Shipment Notifications from Australia Post via email and/or text message once your order has been received, processed and shipped. The email/text will contain your tracking number(s). The tracking number will be active within 24 hours.
Australia Post is used for all orders shipped by Miss Indy.
FAILED DELIVERY ATTEMPTS
Miss Indy cannot accept responsibility for parcels once the item(s) are in the possession of Australia Post.
Miss Indy cannot accept any responsibility for any delayed deliveries due to Australia Post or any unforeseen circumstances that may occur out of Miss Indy’s reasonable control. (i.e., ongoing developments of COVID19)
Miss Indy is not liable for any products that are damaged or lost during shipment with Australia Post. Miss Indy is always happy to assist with any questions but please be sure to direct all inquiries to Australia Post. In the case of lost or damaged goods, the customer can only be reimbursed if Miss Indy is given Credit Approval by Australia Post. We highly recommend that all customers retain a copy of their tracking number when returning item(s) back to Miss Indy. If we do not receive a customer return or we receive a customer return damaged, we are not required to compensate the customer.
COVID19 AND AUSTRALIA POST
Given the current climate with extended lockdowns across most populous states means a surge in online shopping. Australia Post is currently experiencing exceptionally high volumes of parcel deliveries as well as temporary facility closures due to COVID19. Miss Indy cannot take any responsibility or offer any refunds in the case of delivery delays or any unforeseen circumstances involving COVID19 and Freight. Please take this information into consideration upon placing your order.
If your parcel is more than 15 business days late you can lodge a Late item enquiry with Australia Post at: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
International Shipping Policy:
We do not currently ship outside of Australia.